I didn’t get a second opinion when my doctor gave me the cancer diagnosis. There were a variety of reasons, one was I pretty much knew when I saw the dent in my breast it was going to be cancer. Another was the doctor and my husband seemed to hit it off and that really reassured me. The third one is super silly, they gave me a flow chart with decision points printed in color and on card stock three hole punched in a binder.
Now, if you have ever posted anything on a bulletin board, you know that plain black and white text is the lowest form of posting. It pretty much let’s everyone know that passes by this is an ‘if you are that bored standing here’ posting. When I had direct reports, if i needed to do due diligence but didn’t really have an opinion about how they carried it out or it was common sense, it was posted in black and white plain text nothing fancy.
When I really wanted to get their attention, it would go up in color, with a pertinent picture. This was something major, where either I or the management system had a strong opinion about how it should be followed and that it did indeed need to be followed. Sometimes they would have to come by and sign or initial that they read it. After everyone was accounted for, it would come down.
The next step was to laminate it. In color, with a picture and laminated, that was the trifecta of importance. My guys knew that this was to be followed to the letter and that if it wasn’t we were going to have a meeting about it. That was the deal, I would post things on the board, have casual individual conversations about the topic and not have a meeting. This was never spoken, but they were all chemists and I am a creature of habit.
Since my doctor had a binder to hand to folks with a breast cancer diagnosis, I was reassured. Seeing the flow chart in color on card stock reassured me even further that this was a tried and true path, well tested and effective. She quoted some statistics, I don’t remember the exact number, but I do know that it was well above the number that would have given me pause.
What sealed the deal was that she would call me herself with results or changes. She didn’t have her staff do it, they were great and kind and compassionate folks, but she would do it herself. When she did so, she would refer back to the chart, often give me time to get it so I could look at it as she was speaking. She would call when she knew and didn’t make me wait until the next appointment.
We got lucky knowing the right people who recommended her. Of course, the folks that recommended her went up in my book. I have recommended her twice myself, and will continue to do so, she is great on just about every level, you know, considering. While I thinks she is great, I hope that no one has to meet her, but if you do, know you are in good, kind, compassionate hands and probably won’t want a second opinion either.